Returns
European Union online shoppers enjoy a range of rights under EU consumer legislation including a cooling-off period, which gives you the freedom to change your mind after you have made a purchase. We will accept returns shipped back to us within a period of up to 14 calendar days of purchase. We can’t offer you a refund or exchange if more time has passed.
We do not accept returns from outside EU unless it has been previously agreed with the customer that the item received was not as described or faulty/damaged.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Additional non-returnable items:
- Goods that are made to your specifications or that are clearly personalised
- Services that have already begun, with the consumer’s agreement, before the end of the 14 working day period
- Gift cards
- Downloadable digital products
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@signservice.ie.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@signservice.ie and send your item to: JPMJ Business Ltd. T/A Sign Service, Mullaghboy Industrial Estate, Unit 11E, Navan, Meath, C15 FX29, Ireland.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: JPMJ Business Ltd. T/A Sign Service, Mullaghboy Industrial Estate, Unit 11E, Navan, Meath, C15 FX29, Ireland
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
